Live chat for your website is an excellent way to turn website visitors into leads or brand advocates. I can make the difference between a forever customer or a lost opportunity.
We can help you make an impression on your website visitors no matter what your goal is. Whether you want to improve your customer service or just capture leads, live chat is a great way to do it.
You don't want to miss out on your next big client.
Live chat reduces that chance by putting a simple way to ask a question and convert into a lead right in visitors faces. They won't be able to leave without knowing you're there to help them every step of the way.
What's Your Live Chat Goal?
Every website is unique and has different goals. Every client we work with deserves a solution as unique as they are. That's why we've separated the website live chat into two different goals.
Depending on what you're trying to do with your website and chat, we have the right solution that will fit your needs.
Focus on turning website visitors into leads with a fully managed live chat solution.
Pay Per Lead Live Chat
- Representative always available.
- Pay only for leads, not questions.
- Customize for your website.
- Tie into Google Business messaging also.
Make your customers happy and turn them into brand advocates with amazing customer service.
Customer Service Live Chat
- Manage right from your phone.
- Once it's setup you pay nothing.
- Fully managed option available.
- Make customers super happy.
Website Live Chat Q&A
No, you only pay if a visitors information is collected who is a verified lead. You do not pay when a visitor asks a question or need help with anything else. The extent to which operators can help your website visitors, in general, is somewhat limited though.
Operators are equipped to turn websites visitors into leads rather than provide significant customer service. If they can't answer a visitor's question they will collect their contact information and deliver it to you to answer the question at no cost.
Pay Per Lead
With pay per lead, there is an operator who answers all chats initiated from your website or Google Business messages. You only pay when a lead is collected and you'll even be provided with a chat transcript along with the lead.
This depends on if you're paying for managed chat or are managing it yourself. If you're managing chat yourself then there's an app you can download on your Android or iOS smartphone. Each time you get a chat request you'll get an alert on your phone similar to a text message. In fact, it's just like texting someone.
If you have managed customer service chat then you don't need to do anything. Operators will manage your chat service and provide the answers they can with information you've provided the operators.